1. General Information
At Juktex.com, we strive to deliver your orders promptly and reliably. This policy outlines the details regarding shipping and delivery for our products.
2. Shipping Locations
- We currently ship to locations within Kenya. International shipping is available on request, subject to additional charges and restrictions.
- Delivery is made to the address specified during the checkout process. Ensure the details are accurate to avoid delays.
3. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
4. Delivery Timeframes
- Standard Delivery: 3-7 business days within Kenya.
- Express Delivery: 1-3 business days, available at an additional cost.
Note: Delivery times may vary based on location and external factors beyond our control (e.g., weather, carrier delays).
5. Shipping Fees
- Shipping fees are calculated based on the weight, dimensions, and destination of your order.
- The final shipping cost will be displayed at checkout.
6. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
7. International Shipping-
- International orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.
- Delivery timeframes for international shipments will vary depending on the destination and carrier.
8. Contact Information
- For questions about shipping, please contact us at: Email: juktexmachines@gmail.com Phone: +254 72 4715785
9. Amendments
- Juktex.com reserves the right to update this policy at any time. Changes will be posted on this page, and it is your responsibility to review it periodically.